MYSTERY SHOPPING

By analyzing surroundings, evaluating the quality of service and assessing staff product knowledge, mystery shopping offers an accurate portrayal of your customers' experience in your environment. Through observations made regarding service time and attitude, quality and cleanliness, Mega Group's team of investigative shoppers offer ongoing measures of client-established customer service standards and recount that level of service in detailed reports, customized to client requirements. Information can then be utilized to identify strengths and weaknesses and modify personnel training accordingly. By personally meeting with clients to understand their business, we customize shopping programs based on usual transactions, designed to meet client objectives and deadlines. When requested, we design and conduct surveys and evaluate pricing, product or service matters of your competition.